Packet Fusion

A PBX, or Private Branch Exchange, is a private telephone network used inside a company or organization, which can receive and route calls based on system rules. When a person calls in, the PBX system answers the phone and enables the caller to reach a person or department based on a menu of selections through an interactive voice response system. The system typically includes features like voicemail, call recording and ACD call queues. It can also utilize VoIP. cloud pbx

Establishing the best network infrastructure for your company can involve everything from optimizing your LAN to virtualizing your infrastructure, so it’s important your IT provider has the skill to pinpoint which services best serve your company objectives. Networking infrastructure 

With growing health concerns in the workplace, it’s become critical to allow workers to be mobile and remote. Here are five ways your ShoreTel or Mitel Connect Unified Communications platform is ready to help. MITEL CONNECT – EDGE GATEWAY The Edge Gateway is a virtual appliance that compliments your Mitel MiVoice Connect unified communications platform. It provides for remote connectivity for the Connect client, 400-series IP phones, Contact Center Agents, and collaboration appliances (web and audio conferencing). It requires configuration of NAT and access policies defined on your enterprise firewall to facilitate these connections, but deploying it with the proper configuration is simple and straightforward. There is no cost to have the appliance, but users enabled for remote IP phone authentication require a special license. SHORETEL 14.2 – VPN CONCENTRATOR The VPN concentrator is a physical firewall device that resides behind your enterprise firewall, and facilitates remote c...

While any business experiencing issues with ShoreTel phone systems or ShoreTel hardware or software can call a ShoreTel support provider for help, the best way to ensure that any issues you experience get addressed quickly – and the only way to get proactive support like monitoring and software updates – is to enter into a Service Level Agreement (“SLA”) with a support provider. contact center