Packet Fusion

While any business experiencing issues with ShoreTel phone systems or ShoreTel hardware or software can call a ShoreTel support provider for help, the best way to ensure that any issues you experience get addressed quickly – and the only way to get proactive support like monitoring and software updates – is to enter into a Service Level Agreement (“SLA”) with a support provider.

The pace of change in technology is getting faster every year, and while that means you have better and more powerful solutions to choose from, it also means that it’s a more complex process—and the cost of getting it wrong could be high. As your trusted advisor, our priority is to make this process easier. During the discovery and planning consultation, we leverage sophisticated platform tools and processes that ensure you can select the right solutions at the right price. It’s an important part of our ten-step process that ensures a smooth evaluation and implementation of your solution. A Powerful, Integrated Platform for Vendor Selection Our powerful, integrated platform is built on Salesforce Communities, and features a catalog of more than 100 cloud services, 1,500 colocation centers and 60 carrier services, a data center location and up-to-date information on fiber routes and lit buildings. The Data Center Locator allows us to identify criteria such as geographic

Modernizing business phone systems to gain the latest conveniences of unified communications and mobility is also an opportunity to remodel the network connections. For years, businesses have connected their offices to the public telephone network using traditional circuits like T1 and ISDN PRI. The move to an IP phone system is a great opportunity to bring those behind-the-scenes connections into the modern era, too. mitel phone system