Packet Fusion

As mentioned above, the Mitel Connect Client is a software tool suite that runs on mobile devices, giving them a full set of Unified Communications and Collaboration functionality.

Your business phone system is the key to meshing separate worksites, applications, and communication tools, so your operations are seamless and efficient. The right communication system should be customized to your unique needs to ensure you’re unifying all forms of communications and collaboration most effectively. contact center

Many government agencies have legacy systems, which are expensive to maintain. They are also hard to manage and it’s difficult to keep up with the rapid pace of changes, improvements and security. It can be costly to provide secure, compliant, unified communications, streamline processes, and keep pace with increasing public demand for more efficient and transparent operations. But things are changing. Today’s cloud technologies are saving government agencies money, helping them improve security and enabling them to deliver better solutions, faster. For example, consider the  Napa County Office of Education . They provide academic services and enrichment opportunities for students, teachers, and the community. They also deliver critical business services for school districts. Packet Fusion helped them replace their legacy communications system with a  UCaaS solution . Moving to the cloud saved them the costly and time-consuming maintenance of their old, on-premise...

A PBX, or Private Branch Exchange, is a private telephone network used inside a company or organization, which can receive and route calls based on system rules. When a person calls in, the PBX system answers the phone and enables the caller to reach a person or department based on a menu of selections through an interactive voice response system. The system typically includes features like voicemail, call recording and ACD call queues. It can also utilize VoIP. Cloud pbx

You may have heard of Kari’s Law*, signed in 2018 to require users of multi-line phone systems in commercial facilities to be able to dial 9-1-1 directly without having to dial a prefix to reach an outside line. Dialing 9-1-1 must also alert any front desk or security office maintained by the facility. Another new statute, Ray Baum’s Act, requires that emergency calls include a detailed “dispatchable location” for responders. This means that an emergency responder will know the exact location of the caller in a multi-floor office building, large campus, warehouse, etc. The result of these rulings is NG911, a nationwide, standards-based, all-IP emergency communications infrastructure enabling voice and multimedia communications between a 9-1-1 caller and a 911 center, and to responders in the field. WHO DOES IT AFFECT? It’s important to note that this does not affect existing phone systems already in place.  The law applies only to multi-line telephone systems manuf...