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Cloud pbx

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A PBX, or Private Branch Exchange, is a private telephone network used inside a company or organization, which can receive and route calls based on system rules. When a person calls in, the PBX system answers the phone and enables the caller to reach a person or department based on a menu of selections through an interactive voice response system. The system typically includes features like voicemail, call recording and ACD call queues. It can also utilize VoIP. cloud pbx
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The RingCentral and Avaya Partnership: What Does it Mean?

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Recently,  RingCentral announced that they will become the exclusive provider of UCaaS solutions to Avaya . They also announced plans to introduce a new solution: Avaya Cloud Office by RingCentral (ACO). What does this mean? There will be some confusion in the marketplace until this all settles down, but in the meantime, I’ve summarized my thoughts on why the partnership was formed and what it means to customers, VARs and sales agents. WHY DID THE PARTNERSHIP FORM? Avaya’s attempts at creating a multi-tenant cloud solution were not successful since their solution was simply to put a PBX in a colocation and call it cloud. It was not scalable or profitable, and Avaya’s investors wanted an exit. The partnership benefits Avaya because it gives them a revenue stream that would have evaporated otherwise. The partnership benefits RingCentral because they gain access to 100 million endpoints, which could double their valuation if only two percent of their customers conver...
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Are You Ready for Kari’s Law and NG911?

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You may have heard of Kari’s Law*, signed in 2018 to require users of multi-line phone systems in commercial facilities to be able to dial 9-1-1 directly without having to dial a prefix to reach an outside line. Dialing 9-1-1 must also alert any front desk or security office maintained by the facility. Another new statute, Ray Baum’s Act, requires that emergency calls include a detailed “dispatchable location” for responders. This means that an emergency responder will know the exact location of the caller in a multi-floor office building, large campus, warehouse, etc. The result of these rulings is NG911, a nationwide, standards-based, all-IP emergency communications infrastructure enabling voice and multimedia communications between a 9-1-1 caller and a 911 center, and to responders in the field. WHO DOES IT AFFECT? It’s important to note that this does not affect existing phone systems already in place.  The law applies only to multi-line telephone systems manuf...
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